Assistant Manager Review
at Greene King
Level 3 Apprenticeship
Hospitality Management
St Helens, Merseyside
Review Submitted: June 2021
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Ensure excellent levels of customer service is given on every shift, KPIs include reputation score, EHO & mystery guest. Training of staff to deliver customer service and cover all aspects of mystery guest and confident enough to pass other in house audits. Deal with customer complaints, assist general manager running pub.
To what extent do you enjoy your programme?
5/5
I loved it, the support was everything you could want and more. I will always advocate for people to complete apprenticeships. Earning while you learn is just amazing
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I’ve learnt a huge amount - positive words from communication workshop, the whole communication workshop opened my eyes to the ways that we communicate and how we can assess what works best for individuals. I’ve learnt a lot about management theories and motivation theories, I loved completing this apprenticeship
Structure and Support
How well organised/structured is your programme?
5/5
Can’t fault it. Perhaps the evidence workshop comes 2nd as you’re already 4 months in when you do it but other than that nothing.
How much support do you receive from your employer?
5/5
An amazing amount, my general manager was so supportive and I can’t thank her enough.
How much support do you receive from your training provider when working towards your qualifications?
5/5
An amazing amount, my trainer moved roles but still got in touch to make sure I was ok. Can’t thank them enough
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The stuff I’ve learnt is central to how I will be a better employee and manager going forward
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Greene King to a friend?
Yes
Why?
Fab place to work for. Can’t fault it.
What tips or advice would you give to others applying to Greene King?
Create good relationships with BDMs/senior members of staff. Do every apprenticeship available. Smash it.
