Customer Manager Review
at RSA Group
Level 3 Apprenticeship
Insurance and Risk Management
Peterborough
Review Submitted: May 2021
Overall Rating
2.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
-
Overview of Role
3/5
-
Skills Development
2.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am a customer manager so my role is a front facing one, I have to answer calls, deal with customer queries, general administrative duties such as servicing calls, where you update coa/marital status, change of pet details, sales and retention calls where you retain or sell policies.
To what extent do you enjoy your programme?
1/5
I find it very difficult to study this apprenticeship, there is limited support from DLS and the employer despite getting paid in full to have employees study this programme, find ways to take off the weekly hours, which causes you to use many hours of your own to study.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I've developed existing skills, unsure if I have developed any new skills.
Structure and Support
How well organised/structured is your programme?
3/5
Structured well
How much support do you receive from your employer?
1/5
Limited support, continuously chasing up time owed, employer always find excuses to take time off for study leave, you are enticed into signing up and very often you have to use weekends or time off to study especially if you have exam/essay due. They will take off time and not give it back until you ask for it and will find excuses to give small amount of time back!
How much support do you receive from your training provider when working towards your qualifications?
3/5
Have monthly session with coach and a training webinar every month or so.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
N/A
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Don't participate in any networking events as my work decides to cut those hours from my study leave thus I have stopped signing up to events.
Recommendations & Advice
Would you recommend RSA Group to a friend?
Yes
Why?
N/A
What tips or advice would you give to others applying to RSA Group?
N/A
