customer services manager Review

Item: customer services manager at Savills
Rating: 4.3
Author: Anonymous

at Savills

Higher Level Apprenticeship

Business Operations

Watford, Hertfordshire

Review Submitted: May 2021

Overall Rating

4.3 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

As head of department in a shopping centre I specialise in the customer journey and the overall customer experience. Day to day my role varies i mostly manage projects and ensure standards are upheld through our staff and they reflect our brand image.

To what extent do you enjoy your programme?

4/5

I have enjoyed all the topics, especially being able to put them into practise at work and in my day to day role.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have learnt how to mange projects methodically, improved my communication techniques and have become more self aware which overall has improved my managing people skills.

Structure and Support

How well organised/structured is your programme?

4/5

At first it wasn't at all and i wouldn't have continued with the programme if this carried on. However, after addressing this with the tutor and some changes with a new tutor is completely changed my experience for the better.

How much support do you receive from your employer?

3/5

Supportive to have some study time but i don't think they really understood the time and workload the course comes with, only because I am in a senior role i was able to influence this.

How much support do you receive from your training provider when working towards your qualifications?

5/5

I have received as much support as i need.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I can clearly see where I can apply knowledge, skills and behaviours I have learnt in my day to day role, i think i have made quicker decisions and have become more well rounded manager