Customer Manager Review
at RSA Group
Level 3 Apprenticeship
Insurance and Risk Management
Peterborough
Review Submitted: May 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work as a customer service adviser answering calls with queries from customers about sales, service and retention of policies. i am also involved in other areas such as post task work and project work from time to time
To what extent do you enjoy your programme?
5/5
RSA a great vibe. they have a very inclusive culture and allow you to work well as an indiviaul and thrive as a team. i enjoy working and studying here
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I am learning about how the industry of insurance works as a whole which benefits me in my current role as i apply what i have learnt.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised and structured, i have a personal coach who is guiding me through the programme and ensuring i am achieving what is necessary
How much support do you receive from your employer?
5/5
my employer gives me 20% of my working time to study and they also ensure i have everything i need to be successful
How much support do you receive from your training provider when working towards your qualifications?
5/5
loads, we have workshops and personal 121 with m,y coach each month to check on my progress
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
i feel it is giving me a greater understanding of the bigger picture and also developing my knowledge to hopefully progress in the industry
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
normally there would be many but due to COVID, im working from home
Recommendations & Advice
Would you recommend RSA Group to a friend?
Yes
Why?
its a great place to work with fantastic opportunities to progress
What tips or advice would you give to others applying to RSA Group?
ensure that you use the following structure when in any interveiw at RSA
STAR
Situation
Task
Action
Response
STAR
Situation
Task
Action
Response
