Sales Associate Review
at Fortnum & Mason
Level 2 Apprenticeship
Marketing
London
Review Submitted: May 2021
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
making sure the stocks are replenished, clean, tidy and the display standard and guidelines are being followed. collecting deliveries from the hub and store them nicely in the stock cupboards. supporting colleagues and hitting the weekly targets. greet, assist and interact with customers and making sure I follow our ESP properly.
To what extent do you enjoy your programme?
5/5
I enjoy my job mainly because of the people I work with.
It is like having second family.
We all get along and we support each other.
F&M is very good when it comes to looking after their employees.
I personally feel like I have been treated very well since I joined the company as a Christmas Temp and then offered a permanent full-time role with I really enjoy.
It is like having second family.
We all get along and we support each other.
F&M is very good when it comes to looking after their employees.
I personally feel like I have been treated very well since I joined the company as a Christmas Temp and then offered a permanent full-time role with I really enjoy.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes.
I have been trained to do other roles in the business such as Customer Ordering Advisor and Click and Collect department.
I have been trained to use D365 and place orders for customers who would like to send products especially Hampers for their friends and family.
as well as building a new hamper from scratch.
I have been trained to do other roles in the business such as Customer Ordering Advisor and Click and Collect department.
I have been trained to use D365 and place orders for customers who would like to send products especially Hampers for their friends and family.
as well as building a new hamper from scratch.
Structure and Support
How well organised/structured is your programme?
4/5
We do training with different brands at least twice a month.
and the support I get from my Supervisors and Managers is very good.
Studying whilst at work can be difficult sometimes, but my Supervisor always finds a way to give me at least two hours a week if possible.unless, we are short on staff.
and the support I get from my Supervisors and Managers is very good.
Studying whilst at work can be difficult sometimes, but my Supervisor always finds a way to give me at least two hours a week if possible.unless, we are short on staff.
How much support do you receive from your employer?
5/5
I receive enough support from my employer.
anything I need they always provide.
My floor manager is very supportive.
they always remind us that if we need any support we just have to let them know.
if there is any problem on the floor they always help out immediately.
They always appreciate the effort I put when it comes to my job.
anything I need they always provide.
My floor manager is very supportive.
they always remind us that if we need any support we just have to let them know.
if there is any problem on the floor they always help out immediately.
They always appreciate the effort I put when it comes to my job.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My tutor is very supportive.
She is very helpful too, if I do not understand the test or topic she will take time to explain it.
she even told me I can always send her an email or text when ever I need support with my studying.
at first I was a little nervous with my studying, but, after doing my first assessment with her I felt more confident.
Love her!
She is very helpful too, if I do not understand the test or topic she will take time to explain it.
she even told me I can always send her an email or text when ever I need support with my studying.
at first I was a little nervous with my studying, but, after doing my first assessment with her I felt more confident.
Love her!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
after joining the apprenticeship program at work I gained more confidence in doing my role as a sales associate.
I am more confident compare to when I started.
I have more knowledge about the retail industry because of the training I have done and completed.
and I always apply what I have learned from my apprenticeship to my job.
I am more confident compare to when I started.
I have more knowledge about the retail industry because of the training I have done and completed.
and I always apply what I have learned from my apprenticeship to my job.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
They offer free yoga classes.
they support a charity for homeless people.
we can volunteer if we would like to.
they support a charity for homeless people.
we can volunteer if we would like to.
Recommendations & Advice
Would you recommend Fortnum & Mason to a friend?
Yes
Why?
Because it is a nice place to work.
and the people are a very friendly.
and the people are a very friendly.
What tips or advice would you give to others applying to Fortnum & Mason?
Just be confident, respectful, attentive and supportive.
