Retail Operations Assistant Review
at Fortnum & Mason
Level 3 Apprenticeship
Business Operations
Westminster
Review Submitted: May 2021
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
3/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role is a retail operations assistant - assistant to the head of retail UK and the store director.
My day to day involves diary management, reporting, spreadsheets, orders, managing forms of team communication e.g. noticeboards, and general administration duties.
My day to day involves diary management, reporting, spreadsheets, orders, managing forms of team communication e.g. noticeboards, and general administration duties.
To what extent do you enjoy your programme?
2/5
It was great to have something to learn whilst on the job, and I was provided adequate time to focus on my course. It was nice to interact with my tutor and have their guidance throughout.
In terms of meeting my expectations - I thought I would learn more technical skills but it was heavily focused on the business knowledge side.
In terms of meeting my expectations - I thought I would learn more technical skills but it was heavily focused on the business knowledge side.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I learnt what comprises of a project in a business environment - through to the conception and the delivery. We created a business case/proposal, a timeline as well as a presentation. This was the most helpful tool of my whole experience, as I did not previously have any knowledge of this and it was good to learn the framework and building blocks for it.
Structure and Support
How well organised/structured is your programme?
4/5
The induction and course onboarding was seamless, and I was provided the support by Hawk and my tutor, as well as my line manager. Each section was broken up into themes, and it was clear what was expected.
I had regular 121s with both my mentor and my line manager.
I had regular 121s with both my mentor and my line manager.
How much support do you receive from your employer?
5/5
I had a lot of support from my line manager - we had regular catch ups regarding my apprenticeship and he had taken a lot of interest in how it progresses as well as giving me valuable input and guidance throughout.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My tutor was always available and at hand if i needed any support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It helped me in terms of understanding the business better - it's policies, regulations, how external factors can impact the business, as well as project management.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Our company holds a lot of initiatives - workshops, fitness, opportunities to support charities etc.
Recommendations & Advice
Would you recommend Fortnum & Mason to a friend?
Yes
Why?
Fortnum & Mason is a wonderful company to work for, it is inclusive and you feel a great sense of care. They are very embedded in their values of achieving together and working as one.
What tips or advice would you give to others applying to Fortnum & Mason?
The application process through to the interview stage is very clear and organised. We also have a lot of tools in place to ensure a seamless onboarding process.
