Network Engineer Review
at Virgin Media O2
Level 3 Apprenticeship
Engineering
Hemel Hempstead
Review Submitted: May 2021
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I maintain the HFC network for all services including telco, broadband and tv. fixing faults on a daily basis for both the HFC and business network. being on call on a once a month basis, answering calls to technicians and fixing referrals and faults in a timely manner as per company process
To what extent do you enjoy your programme?
4/5
I enjoy learning new skills, developing my existing skills when I worked for the same company but as a service technician. I enjoy being able to discuss methods and processes with my colleagues, especially on group works and projects. I also enjoy the routine and the type of work roles I can do.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have been able to build on my already existing skills of time management, critical and creative thinking, problem solving and being able to reflect my own learning. I have also, while being able to take constructive criticism, be able to give it to my colleagues so as a team we are also able to develop and grow.
Structure and Support
How well organised/structured is your programme?
3/5
I do feel that the negatives are all due to Covid-19 as the way I learn and the way I need some additional support on written work were not helped by distant and online learning which I found difficult as I need more in person and face to face learning
How much support do you receive from your employer?
5/5
I receive the correct amount of off the job learning, additional support by my boss, principle, mentor and technical mentor so I feel very well supported in my role from my employer. I just wish that VM reinstated a Apprenticeship manager to assist with work when needed as I do find it difficult
How much support do you receive from your training provider when working towards your qualifications?
5/5
I do find the apprentice provider helpful and Hardeep from GK is very supportive, helpful and goes out of his way to help assist me and to find alternative ways in which I can complete all my modules. We have been doing professional conversations as I find the written work very hard
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I do feel that the qualifications could be better suited to my individual job role to help assist me in my day to day working, such as courses or training with Power, fibre or network technicalities. it would be more helpful that some other modules I have to complete that I don't believe help my day to day working.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I am a part of my Voice department at work, a way of bringing issues that my colleague have in a bid to better everyone's day to day working. We gather on a monthly basis and are able to make changes that make positive changes. I am also on the Panel of The Institute of Apprentices.
Recommendations & Advice
Would you recommend Virgin Media O2 to a friend?
Yes
Why?
The roles are very interesting in a vibrant and dynamic company that has a lot of exciting things happening, including the Joint Venture which is very exciting and involves a lot of changes and development both within the business and my role. I also feel that Virgin Media is a great place to learn your role well.
What tips or advice would you give to others applying to Virgin Media O2?
Attitude is 90% of the requirement, I personally feel, in a job like an engineer. You are ale to learn the technical aspects of the role but having an enquiring mind and curiosity definitely helps. Having a mind that likes to know how things work, why and how. and having a great "can do" attitude helps.
