Claims Handler Review
at Direct Line
Level 3 Apprenticeship
Insurance and Risk Management
Birmingham
Review Submitted: May 2021
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a claims handler who specialises in Negotiation and settlement of invoices. I am still required to take calls throughout the day as well as completing my caseload. I have to discuss liability, settlement and every day claims queries. We have deadlines and targets of dates to try and complete.
To what extent do you enjoy your programme?
3/5
I enjoy my programme currently as i am focusing on invoicing and settlement which is my preferred aspect of the job. Its enjoyable to learn new skills and processes along the way while completing day to day tasks. My role has varied a lot however over the year and a half i have worked there which has been frustrating at times.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt new skills such as communicating correctly with customers while multitasking to fill out required information. I have also learnt lots in regards to the general claims process and how to deal with a customer claim correctly. Ive developed my existing competitive nature however i am now at a stage where i am not being offered any further training / progression.
Structure and Support
How well organised/structured is your programme?
3/5
The programme was structured well with the ability to work along side learning the apprenticeship. Having time away from the day to day work to focus on the learning helped. I would say a lot of the help to complete the actual apprenticeship is down to the individual and how much work they put in.
How much support do you receive from your employer?
4/5
I received a fair amount of support from my Team leader who was very helpful and supportive at the time. It wasnt always clear what was expected of us in regards to completing certain work so me team leader was a big help with that. No further help was provided pass my team leader however.
How much support do you receive from your training provider when working towards your qualifications?
3/5
We received some support from our training providers designated case worker however this was the only person we had to turn to for help. We only met once a month at best and we were then only able to request help via and email. We only had help from 1 person from the training provider.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I feel that the qualification i have received through the training provider isnt very specific to the role i complete on a day to day basis. We received a qualification in the financial services and customer advisor, customer advisor is helpful however as we only deal with motor claims the financial services part is not very specific to this role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No there is nothing like the above that i have been made aware of.
Recommendations & Advice
Would you recommend Direct Line to a friend?
Yes
Why?
Its a good company who seem inclined to try and help its employees. i would however advise that the role you apply for its very unlikely to stay the same for a lengthy amount of time.
What tips or advice would you give to others applying to Direct Line?
As i mentioned you will need to be prepared to frequently change your job role and responsibilities / processes are constantly changing. Its a good employer and the people are friendly.
Apprentice Customer Service adviser
at Direct Line
- Level 2 Apprenticeship
- Barnsley, South Yorkshire
-
4.3
