Customerservice consultant Review
at Direct Line
Level 2 Apprenticeship
Insurance and Risk Management
Bristol
Review Submitted: May 2021
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Take customer calls and amend their insurance policies
To what extent do you enjoy your programme?
4/5
Enjoy it a lot
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Developed my confidence and learnt to communicate with all different types of people everyday
Structure and Support
How well organised/structured is your programme?
2/5
It’s organised okay but they could work on doing shorter sessions as 3hr sessions are hard to concentrate on the whole time
How much support do you receive from your employer?
4/5
Direct kind are great, babington could work on it
How much support do you receive from your training provider when working towards your qualifications?
3/5
Some support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Not greatly
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Some
Recommendations & Advice
Would you recommend Direct Line to a friend?
Yes
Why?
It’s a great company to work for as they care about you and your life and create a good environment
What tips or advice would you give to others applying to Direct Line?
Be positive
Apprentice Customer Service adviser
at Direct Line
- Level 2 Apprenticeship
- Barnsley, South Yorkshire
-
4.3
