Field Technician Review
at Virgin Media O2
Level 2 Apprenticeship
Engineering
Lincoln
Review Submitted: April 2021
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Installing and servicing broadband Tv and telco services. This includes working in street furniture, pits, and customers housing. There is also a sales element to the role to support with the growth aspirations for the business, selling through service, encouraging customers to refer a friend and add to their account.
To what extent do you enjoy your programme?
5/5
So far so good. The written tasks asked of me by GK are a bit if a chore, and the quality from all aspects concerning GK is largely poor. However, working in the field, being out with my mentor and working with customers - I have enjoyed that side of it a lot.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, this opportunity represents a significant career change for me so ive learned lots from a tooling perspective and and slowly adapting to a more physical style of work. Before joining I had four years experience in the industry with BT so have also been able to build on this.
Structure and Support
How well organised/structured is your programme?
4/5
Again, virgin media have been absolutely fantastic, and I know where I stand. GK on the other hand are a mystery and feel its acceptable to drop in meetings at a moments notice. GK like to overcomplicate wherever possible and add additional unessary layers. Virgin media great, GK poor at best.
How much support do you receive from your employer?
4/5
My employer being Virgin Media, the support I get is great. I have a mentor dedicated to me and my journey, a line manager at thebend if the phone, who always shows an interest in how things are going and a support specialist who appears every now and again. All good.
How much support do you receive from your training provider when working towards your qualifications?
1/5
So far next to nothing. As ive said on previous questions the quality of gk is poor at best. No content of value has been shared by them at all and each of the people representing GK have added next to zero value to my journey. This is a real shame.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
I don't think anyone from GK has any experience in the field, or even in the telecommunications industry. There is nothing they can offer that I cannot attain through virgin media itself. Personally I don't fully understand why GK even exist and I'd love to start benefitting from their involvement.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, not too many right now due to covid but we're trying to get a few things organised such as paintball and football. My manager is also super quick to chip intobthe groupbl chat with extra work, bits that can be done as overtime and regular team meetings keep us all connected.
Recommendations & Advice
Would you recommend Virgin Media O2 to a friend?
Yes
Why?
So far it seems its a great place to work. There are tons of benefits and perks. The role itself is good fun and you're learning more and more every day. There's even referral money up for grabs if you reccommend your friends to join the business too.
What tips or advice would you give to others applying to Virgin Media O2?
Restart the role, look at our values. Think in terms of team mentality and always but the customer needs first. That way you should ace any questions and set the right platform to propel from. Bring your personality with you and show us all the unique things you bring to the table.
