Field tech Review
at Virgin Media O2
Level 2 Apprenticeship
Information Technology
Bedford, Bedfordshire
Review Submitted: March 2022
Overall Rating
2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
1.5/5
-
Overview of Role
4/5
-
Skills Development
1.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
1/5
My role involves me fault finding and fixing problems with the virgin media network in people's homes. This can be internet television or phone services and ca. All require different skills too fix. Its very rewarding and every day is different. I am really enjoining it all so far.
To what extent do you enjoy your programme?
2/5
I enjoy the programme lots. Every day is different so its never boring its also customer facing so you can engage with all sorts of different people and also you can really see the affect your work has on their lives. People rely on their media now a days and we make sure it stays up and running
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned several new skills while in my role because you have to have a in depth knowledge of the requirements that the virgin media network needs to operate. We pride ourselves on following the same steps to get the best service to our customers to ensure they get the service they pay for
Structure and Support
How well organised/structured is your programme?
1/5
Terrible. The turn around on getting work marked is infuriating
How much support do you receive from your employer?
1/5
How much support do you receive from your training provider when working towards your qualifications?
1/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Recommendations & Advice
Would you recommend Virgin Media O2 to a friend?
No
Why?
Poor organization
What tips or advice would you give to others applying to Virgin Media O2?
Keep on top of your assessors.
