Field Technician Review
at Virgin Media O2
Level 2 Apprenticeship
Engineering
Brentford
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Job involves connecting new customers to virgin media services such as broadband, telephone and tv. Or fixing issues with current customers ensuring they are getting the services they paid for.
To what extent do you enjoy your programme?
5/5
Enjoy it thoroughly as there is a lot to learn and I am excited as to where I progress during and after this.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Started job not knowing anything about this role now learning to do this job has taught me many skills from electronics to connectivity and construction and just learning about how everything works and gaining an understanding. Also has developed my problem solving skills massively.
Structure and Support
How well organised/structured is your programme?
5/5
Very good structure and organisation. Easy communication within company.
How much support do you receive from your employer?
5/5
A lot of support available just a call, text or email away.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot of support and easy to contact. Plus there is a 3 week period where you have to speak with training provider to ensure you are on track.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel like this job is more learn-whilst- doing so I feel like the apprenticeship side doesn't really help with the actual job itself, however it does help your understanding about what you are doing when you review your day to day tasks.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are lots of different social activities that virgin offer which are usually done through online calls outside of work.
Recommendations & Advice
Would you recommend Virgin Media O2 to a friend?
Yes
Why?
Good services
Best broadband speeds
Good team so customers will be treated well as virgin cares a lot about its customers
Best broadband speeds
Good team so customers will be treated well as virgin cares a lot about its customers
What tips or advice would you give to others applying to Virgin Media O2?
Have an open mind about learning new and difficult things and also have a positive mindset as there will be difficult situations but nothing you can't overcome
