Counter Fraud Review
at Direct Line
Level 3 Apprenticeship
Insurance and Risk Management
Bristol
Review Submitted: April 2021
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Counter fraud handler within Direct Line Pet insurance. Role includes investigating claims of concern and taking actions on claims where fraud has taken place.
To what extent do you enjoy your programme?
4/5
Hard work but rewarding.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, developed my technical skills hugely while completing my diploma. Understanding of legal principles, legislation & governance that affects my day to day role.
Structure and Support
How well organised/structured is your programme?
4/5
Very well structured. Lots of support from Babbington and DLG.
How much support do you receive from your employer?
4/5
Lots of support and given plenty of time to complete my diploma.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Again, lots of support and structure. Regular contact with Babbington throughout.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Yes, I do feel I perform my role better. I feel I have more confidence in my decision making.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, lots of encouragement to engage in extra-curricular activities, charity work, etc.
Recommendations & Advice
Would you recommend Direct Line to a friend?
Yes
Why?
Good place to work, job safety, benefits, well being.
What tips or advice would you give to others applying to Direct Line?
Go for it.
Apprentice Customer Service adviser
at Direct Line
- Level 2 Apprenticeship
- Barnsley, South Yorkshire
-
4.3
