Apprentice Review

On a day to day basis I often complete tasks from my apprenticeship which I sometimes have allocated study time where I can build my knowledge for my qualification. But on the job I take calls from customers regarding renewals or new buildings quotes to meet their travel insurance needs.

I have been feeling very at ease with how the apprenticeship has been going but all of a sudden I feel like everything has come at once and I am struggling to manage things right now. There seems to always be some issues with recording the learning we are doing and I’ve received negative feedback months after completing tasks which isn’t useful.

I receive a lot of support from my employer for example my team leader is always there if I need him and I trust him very much and am very honest and open with how I am feeling. We also have monthly progress reviews which always irons out any doubts I may have.

Although I receive meetings with how I am feeling. My trainer does seem quite disinterested in the conversations we have and seems as if she is just following a script sometimes. However I cannot fault her on the communications side of things as if I ever have an issue I can always email her and she gets back to me promptly.

I think the qualification does help me somewhat with the knowledge for certain situations with customers however over all I think the qualification isn’t really that relevant to my job role. However I should expect it to connect a bit better in the future I hope as time goes on

Yes

I think DLG even throughout the pandemic is a great place to work. It is like one big family and everyone really does care if you are struggling or are needing help. I think the best thing is the development as they really can push you and give you huge confidence which is why I am wanting to progress with this amazing company in the future.