Branch Manager Review
at Post Office
Level 2 Apprenticeship
Customer Service
London
Review Submitted: March 2021
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I have to manage the branch performance, maintain the business standards, support and motivate staff to maintain the service standards to their excellence. My day to day activities includes:
- Constructive feedback to staff through observations.
- Business policies and compliance are being followed by everyone.
- Queries by customers are promptly handled.
- Constructive feedback to staff through observations.
- Business policies and compliance are being followed by everyone.
- Queries by customers are promptly handled.
To what extent do you enjoy your programme?
4/5
I can feel the change within my team after implementing the behaviors and activities that I have gathered from the program. It fulfilled my purpose and met the needs of the team towards achieving the business objectives and goals. I can clearly see that my team member enjoys their work.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Developed existing skills such as,
- understand staff members first before planning for their personal development.
- to continuously motivate team members to bring their best.
- to make sure each staff member understands the business priority clearly.
- to address customers issues carefully as every customer is different.
- understand staff members first before planning for their personal development.
- to continuously motivate team members to bring their best.
- to make sure each staff member understands the business priority clearly.
- to address customers issues carefully as every customer is different.
Structure and Support
How well organised/structured is your programme?
4/5
In a gist the program supported in my growth. I have to mention that the trainer guided me in a well structured way and synchronized with my business activities.
How much support do you receive from your employer?
5/5
I have received full support and guidance from my Manager all through the course.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The trainer was excellent and provided full support during the course. I have to mention here that the guidance was effective as my trainer could understand easily my expectations.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
As I have mentioned earlier, I am applying some of the things that I have learnt and implied on my day to day activity with positive results. I am now far more confident not only in managing people but to find ways out to bring positive results to the business.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Due to COVID I have restricted myself to get involved on other activities at the moment. Maybe in the future to participate in any voluntary initiatives.
Recommendations & Advice
Would you recommend Post Office to a friend?
Yes
Why?
The Post Office as a business has all the ethics and policies in place where an employee will enjoy to work with.
What tips or advice would you give to others applying to Post Office?
One of the brand organization where one can enjoy to work with.
