Customer Care Review
at E.ON UK
Level 3 Apprenticeship
Business Operations
Coventry
Review Submitted: March 2021
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
The role is based on customer care processing. We have to provide in a professional way information about the services which Company offer, and also we have the duty to be 100 % responsible for what kind of services we deliver and to try to focus on developing yourself.
To what extent do you enjoy your programme?
4/5
I like that the traning try to build a wall with confidence for what we are doing, and to be active on our activities.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Comunication skils, reaction and jugement for differents situation, some platform.
Structure and Support
How well organised/structured is your programme?
4/5
I think is organised as could be in those rought days of pandemic.
How much support do you receive from your employer?
5/5
A lot, all.
How much support do you receive from your training provider when working towards your qualifications?
5/5
All, I apreciated it a lot.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am feel more confident.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
because of the pandemic situation no, but online we are involved in some activities
Recommendations & Advice
Would you recommend E.ON UK to a friend?
Yes
Why?
Because for a younger is a good option to start a careea and to learn new thinks.
What tips or advice would you give to others applying to E.ON UK?
Just not be afraid to apply for it
