Deputy manager Review
at Mitchells and Butlers
Higher Level Apprenticeship
Hospitality Management
London
Review Submitted: March 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a deputy manager of a
castle Pub Site, part of Mitchel and Butlers. My day to day roles range from stock counts, food and drink orders, team training, planning events, cash flow input and adhering to legal requirements. Being able to identify opportunities to grow sales. I also have the role of District Trainer, helping to develop teams.
castle Pub Site, part of Mitchel and Butlers. My day to day roles range from stock counts, food and drink orders, team training, planning events, cash flow input and adhering to legal requirements. Being able to identify opportunities to grow sales. I also have the role of District Trainer, helping to develop teams.
To what extent do you enjoy your programme?
5/5
I am really enjoying the programmes. I was quite apprehensive before starting that a lot of what gets covered may not apply to me. Having worked in the hospitality trade for over 20 years it is sometimes easy to stick to what you know, the programme has helped me to reevaluate some of my processes and update my way of thinking.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
The programme has made me take a moment to stop and think about why I choose to make certain decisions and look at how things could be done differently. It’s also
Shown me the importance of making sure I am up to date with all policies that we must adhere too. Knowledge is key and also learning from our mistakes.
Shown me the importance of making sure I am up to date with all policies that we must adhere too. Knowledge is key and also learning from our mistakes.
Structure and Support
How well organised/structured is your programme?
5/5
I feel it is very well organised. Broken down into smaller modules, all of which relate to each other. Being able to go at my own speed so as not fee rushed. The lifetime portal is easy to use and has all the tools to help me get the most out of the experience.
How much support do you receive from your employer?
5/5
My GM has been amazing!!! She encouraged me to look into doing this course and is supporting me every step of the way. I feel that I am not alone in any aspect. I’m regards to putting my learnings into action she is also very supportive. Allowing me to take control and show trust when needed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
As above with my GM my trainer has been wonderful. I feel
Comfortable with expressing my opinions, worries and asking any questions. Being flexible is also a great help, fitting the course in around my work life schedule, which can sometimes be unpredictable.
Always quick to answer my calls, texts or emails.
Comfortable with expressing my opinions, worries and asking any questions. Being flexible is also a great help, fitting the course in around my work life schedule, which can sometimes be unpredictable.
Always quick to answer my calls, texts or emails.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has given me more knowledge and thought behind what I do. It is making me more confident in my decision making. I also feel a new energised excitement towards my work life, setting itself goals, short and long term. I feel that I will be able to give more to the company and team.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Pre-Covid there were events such as Pride Awards, AM Awards and District Trainer days out. As a team from our site we also arrange evenings out, such as bowling or a night out for dinner and drinks. The company arrange charity events and fundraisers. Recently we had the fantastic four, walk, run, cycle or exercise and donate you miles.
Recommendations & Advice
Would you recommend Mitchells and Butlers to a friend?
Yes
Why?
Being able to tailor the job role per person. Accommodates a work pattern that fits around the individual. Opportunities to progress, be fully trained and feel part of a team. Or similarly no pressure to have to progress. Team discounts when eating and drinking in one of our sites, cycle to work scheme, savers scheme and being able to use pick a perk for 100’s of other discounts.
What tips or advice would you give to others applying to Mitchells and Butlers?
If the job role is a FOH or BOH role
I would suggest researching the pub, not to the extreme but being able to discuss the site and what you could bring to it and why you would like to work there would show passion and excitement. Be yourself and be honest.
I would suggest researching the pub, not to the extreme but being able to discuss the site and what you could bring to it and why you would like to work there would show passion and excitement. Be yourself and be honest.
