General manager Review
at Mitchells and Butlers
Higher Level Apprenticeship
Hospitality Management
Northamptonshire
Review Submitted: March 2021
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a general manager within Mitchell’s and butlers for one of their brands called miller and Carter, which is their most premium brand. My job role is to manager a team of around 30 people this is from health and safety to training and development. Not only did I have to manage the team I have make sure guests are safe and the building is also safe at all times
To what extent do you enjoy your programme?
4/5
When I first started I found it very difficult and couldn’t settle as my tutor kept changing. Now I have had my current tutor for a few months I have got in to the flow of things and have had clear direction. I enjoy the self learning and management of the course
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
While study for my qualification is has really made me reflect within my current role and I always compare what I am learning to what I do within my role. Could do something better or do I think I do certain things well, using theories aswell helps me decide and pick apart my management style
Structure and Support
How well organised/structured is your programme?
1/5
The beginning of my course was not organised or structured. As said before I had numerous different tutors asking for different things and doing the learning in a very different way so it took a long time to get all the paperwork sorted to which I am still now update with the induction when I started the programme a year ago
How much support do you receive from your employer?
1/5
I have struggled with any type of feedback or communication in regards to my nvq from my line manager with skill endorsements especially this makes it harder to complete the course and to get things signed off stalling the process to get things completed and ticked off to live on and see progress
How much support do you receive from your training provider when working towards your qualifications?
3/5
At the beginning of my nvq I would rate my experience A one star I was given no clear direction or instructions and felt lost in what I was doing since I got my current tutor about six months ago I have started receiving the support I think I should get
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
When self learning it really makes me think about how I can apply this to my role what can I change and how can I implement this in to my day to day business to make positive impacts on my business, team members and guests making satisfaction improve for everyone
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Before the pandemic I was highly involved in district training within our brand this would mean lots of networking opportunities which I thoroughly enjoyed but due to the pandemic this has not happened for a while. The company is also great at reward and recognition events through the divisions for everyone working for them
Recommendations & Advice
Would you recommend Mitchells and Butlers to a friend?
Yes
Why?
I started as part time waitress five years again for Mitchell’s and butlers and now I ding myself a general manager for the most premium brand. The training Mitchell’s and butlers provides is outstAnding as long as you want to out the work in they are great trusted company with many perks
What tips or advice would you give to others applying to Mitchells and Butlers?
I would advise that they have their career path in mind why they want to achieve and where they want to go. Have self drive and you will be able achieve endless amounts of success with the company’s help and guidance through that journey. Everyone is friendly and supportive whatever your role is
