Team Leader Review
at Greene King
Level 3 Apprenticeship
Hospitality Management
Chester
Review Submitted: February 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am required to open and close the oub safely as well as run shifts ensuring all staff are working properly. I deal with complaints, cash and stock management and health and safety of both the staff and the guests.
To what extent do you enjoy your programme?
5/5
I enjoyed all aspects of my programme. Although it was difficult at times due to the restrictions of the pandemic in place, I was given full support by my trainer and she made all aspects enjoyable.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have progressed from a new Team Leader to a trainee Assistant Manager, developing research skills at home as well as leadership skill and back of house, admin skills within work.
Helping me understand how the company runs and the best ways to communicate with all members of the team.
Helping me understand how the company runs and the best ways to communicate with all members of the team.
Structure and Support
How well organised/structured is your programme?
5/5
Very good organisations throughout. I was given plenty of sources to help me with assignments and all linked together yo help me complete my modules.
Even though some of the structure was broken due to lockdowns, isolations and restrictions I was constantly informed of any changes and myself and my tutor communicated to arrange best suited times for the both of us
Even though some of the structure was broken due to lockdowns, isolations and restrictions I was constantly informed of any changes and myself and my tutor communicated to arrange best suited times for the both of us
How much support do you receive from your employer?
5/5
I received a lot of support from my manager and assistant manager throughout my programme. Both assisted me whenever I needed to complete assignments which required me to learn more of the admin procedures.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer provided me with as much support as I needed. When setting me assignments, whether verbal or written, she ensured I had the tools and knowledge to complete to the best of my ability and provided additional sources to use.
She was also available when I emailed to ask for additional help or explanation.
She was also available when I emailed to ask for additional help or explanation.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My new qualification will help me progress to Assistant Manager as it has provided me with the skills I require in this role. Throughout my programme I had to learn about the admin procedures set by the company and perform task which are required my a higher role. Therefore giving me an insight into what is expected of me.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I am the charity organiser within the pub and so I was responsible for organising fund raising events such as a raffle to help raise money for macmillan.
I am also the Christmas rep, and so I was required to organise Christmas in the pub. This involved securing bookings, placing orders as well as finding more opportunities to raise money. E.g. name the elf and design a bauble.
I am also the Christmas rep, and so I was required to organise Christmas in the pub. This involved securing bookings, placing orders as well as finding more opportunities to raise money. E.g. name the elf and design a bauble.
Recommendations & Advice
Would you recommend Greene King to a friend?
Yes
Why?
GK were my first ever employer and have supported me throughout my education, A Levels and University, allowing me to change my hours and transfer transfer necessary.
They are now providing me with opportunities to progress through the company and better myself.
They are now providing me with opportunities to progress through the company and better myself.
What tips or advice would you give to others applying to Greene King?
Juat be yourself and show that you are hardworking
