Technical claims handler Review
at RSA Group
Higher Level Apprenticeship
Insurance and Risk Management
Peterborough
Review Submitted: February 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Approve payments worked by claims handler to check policy terms applied accurately. Referral point for technical queries for handlers and other departments ie finance, uw. Provide technical upskilling to department including coaching. Audit colleagues work. Recoveries of incoming payments from claims history. Admin of claim system.
To what extent do you enjoy your programme?
5/5
I find it very interesting and relevant to my role.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new skills and also developed existing skills. The main area of learning has been about the wider context of insurance markets and business strategies at higher management level.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is clear and structured and follows set pattern for each exam/ piece of coursework required.
How much support do you receive from your employer?
5/5
I am given flexibility to complete my apprenticeship around work responsibilities and raising a family.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Regular catch ups, set work on app and revision sessions also included.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Yes I have gained a wealth of knowledge about how companies are run and this helps me understand rsa commitments to customers and products. I feel the apprenticeship will help me progress to a more technical role within the company.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes I have been to a a few events such as CII dinner, and networking lunch for nominees of women doing great work in insurance.
Recommendations & Advice
Would you recommend RSA Group to a friend?
Yes
Why?
Great place to work, supports people development and company policies care about employees.
What tips or advice would you give to others applying to RSA Group?
If you have the skills and can work towards building skills for next step in career development rsa will encourage and support you.
