Claims handler Review
at RSA Group
Level 2 Apprenticeship
Insurance and Risk Management
Halifax
Review Submitted: February 2021
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a claims handler so I take inbound and outbound calls and speak to customers, I also work emails/tasks in regards to home claims
To what extent do you enjoy your programme?
4/5
I enjoy my work role as it involved working with others but independently as well.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I am much better at speaking to customers and my time managing skills have improved, my customer service skills have also improved
Structure and Support
How well organised/structured is your programme?
4/5
It is organised and well structured, we are given the resources we need and have coaches to support us along the way
How much support do you receive from your employer?
4/5
A lot of support, I have a team leader who is always there to provide any support and answer and questions I have.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I have been given support and a lot of resources to help me with my studies, my talent coach is there if I have any questions and we have regular meetings
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It defiantly helps me have a wider knowledge and understanding behind the things I do in my work role, a lot of the content in the exam links with my everyday role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There is a sports and social team
Recommendations & Advice
Would you recommend RSA Group to a friend?
Yes
Why?
It is a great company to be in as it is very accommodating to personal needs and a very social company to be in, especially at a young age like me
What tips or advice would you give to others applying to RSA Group?
Make sure to research the role to ensure it is something you enjoy doing.
