Debt Specialist Review
at RSA Group
Level 3 Apprenticeship
Finance
Halifax
Review Submitted: February 2021
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I manage 11 Credit Control handlers to ensure debt is collected to terms. I escalate cases when handlers cannot obtain funds from the brokers and manage key stakeholder relationships
To what extent do you enjoy your programme?
3/5
The learning is interesting but it's a big commitment when you still have to do your full time job alongside.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt a lot more about negotiation skills and how to deal with people based on their personalities.
Structure and Support
How well organised/structured is your programme?
3/5
The programme is very well structured, i do find there is duplication of filling out off the job training and on the job training which is quite time consuming.
How much support do you receive from your employer?
3/5
I receive support from my employer but you have to be mindful that things can change if the circumstances of the department change, i.e. people leave so you are required to do more work.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from my coaches
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I definitely believe the apprenticeship has helped me in my role as when I started the course, i was new to my role and this has helped my influencing skills and given me knowledge of how other businesses tackle the same issues we face.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There were lots of social activities prior to Covid, we do have on-line quizzes.
Recommendations & Advice
Would you recommend RSA Group to a friend?
Yes
Why?
RSA is a great company to work for, they support your development and look to help you to further your career.
What tips or advice would you give to others applying to RSA Group?
I'd recommend RSA as a company to work for. They support your development, encourage you to progress and it's a happy family.
