Client Services Technician Review
at RSA Group
Level 2 Apprenticeship
Insurance and Risk Management
Chelmsford
Review Submitted: February 2021
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Creating, debiting and servicing multinational commercial insurance policies whilst supporting the underwriter with new business/renewal reviews.
To what extent do you enjoy your programme?
4/5
The content I enjoy, I like the regular catch ups with my talent coach. However one improvement I would recommend is around the tracker sheet. I have been sent several "new" examples to be using so each time creates admin to transfer my data across the to correct format. Please ensure the trackers are fit for purpose so they do not need to be changed regularly.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Developed and improved understanding of insurance and my role within it. Improved my understanding of what a pertinent underwriter would be looking for when assessing risk.
Structure and Support
How well organised/structured is your programme?
4/5
Good Structure to the programme
How much support do you receive from your employer?
4/5
Employer allows me time to study. Regular catch ups with my leader.
How much support do you receive from your training provider when working towards your qualifications?
4/5
There is a lot of support available if needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I definitely feel more knowledgeable in my field
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Post Covid would take part in the charity events and social events. Have been invited to the networking events
Recommendations & Advice
Would you recommend RSA Group to a friend?
Yes
Why?
Reputable company to work for, well established and well recognised in the marketplace.
What tips or advice would you give to others applying to RSA Group?
Technical implied persons should look at the underwriting career path whereas customer service/management roles are there for the more socially inclined personel.
