Team Leader Review
at RSA Group
Higher Level Apprenticeship
Insurance and Risk Management
Halifax
Review Submitted: February 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Lead a customer facing team in a busy contact centre dealing with household claims. I have 14 direct reports. I allocate work, ensure phone svls are met, conduct return to works, 121s, performance ratings. Also manage performance within the team.
To what extent do you enjoy your programme?
5/5
I really enjoy the programme. Its very well presented and broken down in manageable blocks of learning.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Both - at the moment I am developing existing skills but some of the later modules involve aspects that I dont get involved in as much in my day to day role.
Structure and Support
How well organised/structured is your programme?
5/5
Very well
How much support do you receive from your employer?
5/5
I receive a lot of support, not only from my immediate manage but from my peers and the apprenticeship lead too.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot, They are available when ever I have any queries or concerns,
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I hope it will help give me the skills I will need to help me gain a prmotion
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I am involved in the charity committee
Recommendations & Advice
Would you recommend RSA Group to a friend?
Yes
Why?
I feel that they support you in every aspect of your development.
What tips or advice would you give to others applying to RSA Group?
Go for it. Its definitely worth it but be kind on yourself and make sure some times you are a bit selfish.
