Customer Service Review
at Copart UK
Level 3 Apprenticeship
Insurance and Risk Management
York
Review Submitted: February 2021
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Incoming and outgoing calls from insurance company clients to arrange collection and return of the vehicles.
Process private entry vehicles and complete vehicle checks.
Deal with member queries regarding to vehicle processes.
Process private entry vehicles and complete vehicle checks.
Deal with member queries regarding to vehicle processes.
To what extent do you enjoy your programme?
4/5
Programme is quite enjoable, different areas which wouldnt of learnt beforehand.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Learnt managment skills anddifferent processes which can be used in future roles.
Structure and Support
How well organised/structured is your programme?
2/5
Quite structured, but does not fit in with work commitments due to work times.
How much support do you receive from your employer?
3/5
Time off for meetings, however not much time throughout the rest of the weeks
How much support do you receive from your training provider when working towards your qualifications?
4/5
Workshops and general one to one meetings.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
not noticed any difference yet.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
not at present due to covid-19
Recommendations & Advice
Would you recommend Copart UK to a friend?
Yes
Why?
social opportunities and options to progress.
What tips or advice would you give to others applying to Copart UK?
none.
