Client Advisor Review
at WTW
Level 3 Apprenticeship
Insurance and Risk Management
Ipswich
Review Submitted: February 2021
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
8/10 With all things considered over the last year. Despite the pandemic, WTW have provided all resources necessary to work from home along with day to day support with the role. My role involves dealing with clients insurance renewals and providing cover which is a comprehensive yet cost efficient as possible.
To what extent do you enjoy your programme?
4/5
I think it would've been 9 or 10 had I been working in the office. However that wasn't possible, I have enjoyed learning about an industry I had no idea about prior to starting. It has been a challenge with the learning and compliance having been a home and having everything delivered virtually. However like I said the before, the support has been there from the start.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I would definitely say that my online communication skills have improved such as writing informative emails to insurers and clients. As well as my task management and time management, my mentor encouraged me to have a list of tasks to work through to add some structure to the day despite the circumstances, as during the current time it is very easy to lose motivation and focus.
Structure and Support
How well organised/structured is your programme?
3/5
All things considered it has been quite well structured, WTW and The Growth Company work closely and arrange workshops well in advance. This helps to structure your day/week as you know what you have upcoming.
How much support do you receive from your employer?
4/5
Support so far has been great, there is always someone to talk to if you are unsure about anything, work related or not.
How much support do you receive from your training provider when working towards your qualifications?
4/5
The Growth Company have excellent tutors, whose delivery of virtual sessions has been faultless. They are with you every step of the way and are there to catch you if fall and fail an exam.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I have noticed that a few things the tutors mention in there sessions is slowly starting to appear in my day to day work. I'm noticing more terms and words than I was at the start.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Due to the pandemic this type of inclusion is very limited but WTW have been running online clubs and sports challenges to take part in which really does raise morale and spirit especially during lockdown.
Recommendations & Advice
Would you recommend WTW to a friend?
Yes
Why?
It is a great place to develop key skills and character, as you deal with clients and colleagues on a daily basis. From day one everyone makes you feel part of the WTW family and welcomes you.
What tips or advice would you give to others applying to WTW?
Communication is key, I spoke to someone from management about what they look for in a interview and the said they really look for the ability to communicate and adapt to different circumstances.
