Assistant Manager Review
at Travis Perkins plc
Level 3 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: February 2021
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My job is customer service focused with both trade and retail customers. I am also responsible for the day to day running of the branch/showroom. This involves stock ordering, pricing, key holder duties and ensuring the team is working towards company strategies and objectives.
To what extent do you enjoy your programme?
4/5
I really enjoyed learning new idea's and ways of working and to be able to put them to use in my day job and personal life.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt many new skills ranging from emotional intelligence, self awareness, corporate governance. Also learned how to carry out efficient and useful PDP's.
Structure and Support
How well organised/structured is your programme?
5/5
It was well structured. Covid 19 hit about 5 months into my apprenticeship and the LEAP team at Travis Perkins were excellent in adapting to the situation to ensure learning could continue.
How much support do you receive from your employer?
3/5
Overall support was good, although at times it was difficult to find the time to set aside for the course work.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I always felt that if I had any issues I could contact my mentor and she would be happy to help any way she could. I couldn't fault the level of support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The qualification has helped me know more about myself and how I like to work, and identify how others work. It has allowed me to embrace the part of me that craves details, while also adapting to different situations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Recommendations & Advice
Would you recommend Travis Perkins plc to a friend?
Yes
Why?
If someone is interested in having a job that is hands on and customer focused then Travis Perkins is the right place to be. If you are willing to develop yourself then Travis Perkins can and is willing to help.
What tips or advice would you give to others applying to Travis Perkins plc?
The best advice I can give is show you are open and willing to get into a conversation with colleagues and customers. This is the best way to learn, get to know your customers and develop strong relationships. Be adaptable and willing to work with changes.
