Front of house member Review
at Greene King
Level 2 Apprenticeship
Hospitality Management
Goole
Review Submitted: February 2021
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
3/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Working on the bar - pouring drinks, setting up service, changing kegs, serving customers
Working on the floor - serving food, setting cutlery/condiments, clearing plates, scraping plates, polishing cutlery
Providing exceptional customer service
Working on the floor - serving food, setting cutlery/condiments, clearing plates, scraping plates, polishing cutlery
Providing exceptional customer service
To what extent do you enjoy your programme?
4/5
I've enjoyed my programme. Learning different things in the hospitality sector is very interesting. It is useful to know
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Learning team leader jobs such as cleaning keg lines.
By doing this apprenticeship, has given me knowledge of how to improve my work in the pub, such as how to deal with more complaints, and helping in altercations.
Making me a better person.
By doing this apprenticeship, has given me knowledge of how to improve my work in the pub, such as how to deal with more complaints, and helping in altercations.
Making me a better person.
Structure and Support
How well organised/structured is your programme?
4/5
Couldn't have put it any better. Has been alot harder with covid, but with being in the end point assessment. Its best get it over and done with now.
How much support do you receive from your employer?
3/5
I do receive support from my employer, only when needed. With me being one of the longest employees, i know what i am doing so rarely ask for help. If needed i will ask.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer has helped me alot. Couldn't fault the help i was getting, made it easier to understand, and helped me to get distinctions. So gotta thank him for it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Having the knowledge of how to do perform better, giving exceptional customer service, comes along way. Very useful Having this knowledge. Helps you to be a great employee and shows you're interested in the work at hand
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
When not working there are activities we like to partake in such as quiz night, and bingo. But would be good to all partake in group activities to connect more.
Recommendations & Advice
Would you recommend Greene King to a friend?
Yes
Why?
Greene king is very good business to work in. Great benefits. Very friendly staff always makes you feel welcome. Only thing i would improve is the wages, do feel annoyed that i could have worked there 3 yrs and someone older than me does the same job as me gets paid more. But during covid, greene king has been exceptional with the employees making sure we're financially stable.
What tips or advice would you give to others applying to Greene King?
Referring back to my interview, i had a question, which got me the job, and it was is okay to lie in certain situations where one party feels bad but protect the other. I said its not okay to lie. But what I'm getting at is. Be yourself. Be confident, but be happy!
