Team Leader Review
at Greene King
Level 3 Apprenticeship
Hospitality Management
Thornbury, Gloucestershire
Review Submitted: February 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Customer service working at the front of house section within the pub. Being the main point of call during a main shift. Dealing with enquiries, orders, serving and dealing with customer complains. Organising, cleaning and prepping for the shifts before, during and close down of the pub in the evening. Social Media champion for the pub and ensures all brand standards and hallmarks are adhered to.
To what extent do you enjoy your programme?
5/5
I am really enjoying learning within the workplace. I have always loved to learn so the fact that I can work and learn at the same time without it impacting my pay is an added bonus. I have a strong team which all help out and develop one another. The company is really great to work for. They have kept us up to date with everything going on during the COVID pandemic - godsend.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I am developing my leadership skills and customer service capabilities through my apprenticeship. It's making me realise my potential within the industry. I have been on a Team Leader course at the beginning when I became a Team Leader which really helped me. I have learnt how to respond in a situation which might be intimidating or something which is beyond my control and how to react and respond to it.
Structure and Support
How well organised/structured is your programme?
5/5
Very structured. The online leading platform is fantastic with Mylife and my trainer Dee is fantastic, she lets me go at my own pace and is always checking in with me. The support during the COVID-19 pandemic has been fantastic. We had additional training before we came back to work which made me feel at ease when I came back.
How much support do you receive from your employer?
5/5
My manger checks in with me to see how I am doing and if I need to go through anything in more detail. My Trainer Dee is great, she's very supportive and knows how fast I want to progress. She doesn't hold me back and always asks if there is anything which she can help with.
How much support do you receive from your training provider when working towards your qualifications?
5/5
[This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] from Lifetime training is great, we schedule in updates well in advance which enables me to prepare the work I need to go through with her, or practice on end point assessment. She doesn't hold anything back from me and always has great knowledge to answer my never-ending questions. She is a great asset to the team there and I can't wait to finally get to meet her in person.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The structure is very well balanced within the qualification so I can easily take it out of my learning and implement it within my work. The Skills Builder sections really make sure that I can understand the key learning objectives within that section and remind me of how far I have come and what I have learnt.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
During the pandemic Greene King have been fantastic in keeping us up to date with everything going on through the Kingdom App. There are online quizzes every week at the moment and some other games and things which are going on. They have recently started doing giveaways to keep people We had the Pride of Greene King Awards night a couple of weeks ago with some great prize draws throughout the evening.
Recommendations & Advice
Would you recommend Greene King to a friend?
Yes
Why?
Despite it being such a large organisation they always seem to have you at the heart of their decision making. They have introduced lots of employee benefits programmes and schemes and really like to invest in the employees which they already have under their wing.
What tips or advice would you give to others applying to Greene King?
Be honest with your availability and be a team player - that way you'll just fit in. You need to support eachother as the team is the key to a happy, smooth and professional working environment.
