Customer advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Glasgow
Review Submitted: January 2021
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Advising customers, working stock , keeping the department clean, tidy and safe .
To what extent do you enjoy your programme?
5/5
I am enjoying it a lot, learning bits of information here and there and gaining confidence in what I already know .
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes , I’ve developed existing skills and gained more confidence
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured
How much support do you receive from your employer?
5/5
I receive a lot of support from my manager
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have received a lot of support from my training provider .
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It’s is boosting my confidence and allowing me to be a better customer advisor.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There is a few , but with the whole covid situation these have halted for now .
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
They are a good company to work for
What tips or advice would you give to others applying to B&Q?
Be confident and be aware that it’s quite a physical job no matter what part of the store you work in .
