Customer advisor Review
at B&Q
Higher Level Apprenticeship
Marketing
Edinburgh
Review Submitted: January 2021
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a customer advisor at the checkouts which involves serving customers on the tills and answering any questions they may have. I also work on the returns desk which involves dealing with difficult customers with complaints and giving customers refund for unwanted or faulty items
To what extent do you enjoy your programme?
5/5
I enjoy the programme a lot
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned many new skills while doing the course. These have increased my confidence
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very well organised. My tasks are emailed and clearly set out.
How much support do you receive from your employer?
2/5
I am supported when I need to have meetings during work time however I do not get time to complete any questions during work.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I am well supported by my trainer
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I have learned a lot from using the resources given
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend B&Q to a friend?
No
Why?
They don’t provide support for people to progress through the company
What tips or advice would you give to others applying to B&Q?
I don’t know
