Claims Adviser Review
at Direct Line
Level 3 Apprenticeship
Business Operations
Glasgow
Review Submitted: July 2020
Overall Rating
2.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
5/5
-
Skills Development
1.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Answering calls from customers who need to make a claim or who are at the road side needing assistance from our providers such as Greenflag
To what extent do you enjoy your programme?
2/5
Prefer the studying side of the programme to the actual job itself
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Answering questions in a clear and concise manner.
Being calm with extremely difficult customers
Being calm with extremely difficult customers
Structure and Support
How well organised/structured is your programme?
1/5
No one ever really knows what is happening with the programme and neither do Team Leaders, it is sometimes hard to get information on the apprenticeship, and help with questions as We only have very little time to complete a very large work load which can only be done at work and not at home.
How much support do you receive from your employer?
1/5
There are specific Team Leaders that are better to go to for help with the apprenticeship side of the role and others seem not to care about anything other than the actual job
How much support do you receive from your training provider when working towards your qualifications?
4/5
Training providers are very thorough in the information they provide and extremely helpful when they are around. Please with training providers so far
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
I do not believe the qualification helps much in my role whatsoever
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
None that I am aware of
Recommendations & Advice
Would you recommend Direct Line to a friend?
Yes
Why?
The pay is very good for an apprenticeship with a guaranteed job at the end which is very rare from what I have researched when I was first applying for apprenticeships
What tips or advice would you give to others applying to Direct Line?
Make sure you are mentally ready for the difficult customers plus the little studying time. It can sometimes be overwhelming but if you prepare and come in to work with a positive attitude it won't bring your mood down too much!
Apprentice Customer Service adviser
at Direct Line
- Level 2 Apprenticeship
- Barnsley, South Yorkshire
-
4.3
