Associate Client Service Review
at AlphaSights
Internship (1 Month+)
Customer Service
London
Review Submitted: May 2024
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Support and Guidance
4.8/5
-
Company Culture
4.5/5
-
Overall Experience
4/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
A new project starts off with quick Market research to be able to find the most relevant experts to contact. Before sending off experts to the clients we screen them on their knowledge ensuring it is a good fit for this project as well as negotiate their compensation.
The day to day tasks vary depending on the amount of active projects and the demands of the clients.
The day to day tasks vary depending on the amount of active projects and the demands of the clients.
Were you given much responsibility during your placement / internship?
At the start of the placement you have a week of intense training which enables you to directly start the work when being at desk. After a while I was able to be the only deliverer on projects, drafting emails to the client, listening to client calls. Additionally, you are the only contact person to the experts you reach out to on the projects.
Please rate how meaningful the work you were doing was
4/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
During my time I have improved my time management strongly as well as being able to prioritise tasks and organise them by urgency.
Additionally, my communication skills have developed further being better at adapting to different experts depending on their position and industry. The communication skills are important for good negotiations regarding the compensation.
Additionally, my communication skills have developed further being better at adapting to different experts depending on their position and industry. The communication skills are important for good negotiations regarding the compensation.
How would you rate the training provided during your experience?
5/5
How would you rate your development of industry-specific skills during the experience?
5/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
Every starter has a designated trainer who sits next to you on desk enabling shadowing sessions as well as being able to ask questions quickly. With your trainer you have weekly meetings to talk about developments and challenges and monthly meetings with your manager as well.
Placement students/ Interns also have a separate mentor to be able to have a close contact person outside of the team.
Placement students/ Interns also have a separate mentor to be able to have a close contact person outside of the team.
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
Very young and active making it a good place to enter the working world. People are very sociable and welcoming.
There are monthly socials as well as after work drinks in the kitchen.
There are monthly socials as well as after work drinks in the kitchen.
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
5/5
How would you rate the diversity initiatives?
5/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
4/5
Overall Experience
To what extent did you enjoy your placement / internship?
I really enjoy the different tasks I need to do and the insights I get into different industries. We are working on live market developments which I enjoy to see that we create an impact to our client and helping them along the process.
The start of the Internship and the speed of the work has challenged me but enabled me to develop and grow in my work.
The start of the Internship and the speed of the work has challenged me but enabled me to develop and grow in my work.
Please rate your level of enjoyment on your placement / internship
4/5
Please rate how your experience met your expectations
5/5
Future Career Prospects
Please rate the future employment prospects at AlphaSights
4/5
Recommendations & Advice
Would you recommend AlphaSights to a friend?
Yes
What advice would you give to others applying to AlphaSights
In the application process it is important to be able to be passionate why you want to join as well as have examples for your skills where you have proven these successfully. Additionally show that you are interested in feedback and developing your skills in a fast paced environment.
