Undergraduate IT Support Administrator Review

Item: Undergraduate IT Support Administrator at Croudace
Rating: 4.7
Author: Anonymous

at Croudace

Placement (10 Months+)

Information Technology

Caterham

Review Submitted: October 2023

Overall Rating

4.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

5/5 - Skills Development

5/5 - Support and Guidance

4.8/5 - Company Culture

4.5/5 - Overall Experience

4/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

My main job role was to help colleagues with IT issues using the ticket desk. We would either connect to their computer remotely and talk over the phone or attend to them in person. The support team was very friendly and was always more than happy to answer any questions.

Were you given much responsibility during your placement / internship?

Considering this was my first time working a 9-5 and also my first time working in IT, I would say that I was given the perfect amount of responsibility. I started off shadowing the previous undergraduate and as I learned the ropes, I was given more and more responsibilities such as holding and replying to my own tickets, suggesting potential solutions and ideas in meetings, and visiting building sites by myself to solve issues.

Please rate how meaningful the work you were doing was

4/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

I improved and learned many new transferable and non-transferable skills. For the transferable skills, I improved my phone speaking skills, time management, stress control, people skills, prioritisation, how companies operate, and many more. For the non-transferable skills, I learned about virtual machines, how ticketing systems work, how servers are operated and maintained, and many more.

How would you rate the training provided during your experience?

5/5

How would you rate your development of industry-specific skills during the experience?

5/5

How would you rate your development of personal / soft skills during the experience?

5/5

Please rate how these skills have helped you in your career development

5/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

My team was very friendly and helpful. They knew that it was my first time in the industry so whenever there was a gap in my knowledge, they would always assist me rather than judge me. Whenever I had a question, my manager would always make sure he ha time to properly discuss it with my and made sure I fully understood the answer.

How would you rate the support and guidance from your line manager?

5/5

How would you rate the support and guidance from the wider team?

5/5

Company Culture

What was the company culture and general atmosphere like?

The company culture was outstanding. Everyone was smiley, friendly, and chatting which you could always feel in the atmosphere when walking through the office.