IT Support Technician Level 3 Apprenticeship - Guest Services Worldwide

Launch your IT career with Guest Services Worldwide!

Earn while you learn, support colleagues and build hands-on skills in IT support, networks, cybersecurity, hardware and Microsoft 365.

• Programmes: IT & Networking
• Role: Information Communication Technician L3 - Azure Cloud Support Specialist
• Locations: Blackpool - Guest Services Worldwide, Blackpool
• Yearly salary: £16,640 - £26,437

About the role

We are seeking a motivated and enthusiastic IT Support Technician Apprentice to join our IT team. This role is designed to provide hands-on experience while working towards a nationally recognised Level 3 Information Communications Technician qualification

You will support day-to-day IT operations, assist colleagues with technical issues, and help maintain secure and efficient systems across the organisation. This role is ideal for someone looking to build a career in IT infrastructure, networking, or systems support.

Over the course of your apprenticeship you will develop in depth knowledge of:

• IT fundamentals (hardware, software, operating systems)
• Networking principles (TCP/IP, DNS, DHCP, LAN/WAN)
• Cybersecurity fundamentals
• ITIL service management principles
• Cloud technologies (Microsoft 365 / Azure basics)

Responsibilities

• First-line technical support
• Networking & infrastructure support
• Cybersecurity & compliance
• Hardware & software deployment
• Documentation & continuous improvement

You will need the following skills

• Strong interest in IT and technology
• Good communication skills (written and verbal)
• Basic understanding of computer systems

The following experience is desirable (but not essential)

• Familiarity with Microsoft 365
• Basic networking knowledge
• Prior work experience (even informal) in IT support

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours

Working hours: 40 hours per week, Monday to Friday, 9am – 5pm

Benefits

• Career progression in a company that values and rewards your efforts
• A fun, supportive team culture where your contributions matter
• Ongoing training and support to help you succeed

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

Guest Services Worldwide work directly with hotel clients to assist the concierge and hotel team. In addition, we help deliver a custom marketing message by creating a luxury-focused visitor guides highlighting hotels and their facilities.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.