IT Security Higher Apprenticeship - Pacifica

Launch your IT security career with Pacifica!

Earn while you learn, investigate alerts, support users and build hands-on skills across cybersecurity, networks and IT support.

Programmes: Cyber security

Role: Cyber Security Technologist L4

Locations: Tyne and Wear - Pacifica Group, Newcastle upon Tyne

Yearly salary: £20,000

About the role

• We have a vacancy for an apprentice to join our busy IT Security Team, based at our Head Office in the North East.
• You will work closely with the other members of the Security team, assist the IT support team with handling of tickets and calls, whilst liaising with all departments across all Pacifica sites in person or virtually so excellent interpersonal skills are a must.

Responsibilities

• Assist in investigating security alerts and incidents under the guidance of senior analysts
• Follow documented procedures, diagrams, and instructions to analyse and remediate security issues
• Support the rollout of new security tools, configurations, and controls
• Complete routine security audits and checks, ensuring findings are documented and escalated appropriately
• Test and evaluate new security technologies as part of continuous improvement
• Produce clear procedural documentation and reports
• Assist the support team in the remediation of tickets and escalated issues
• Talk employees through troubleshooting steps face-to-face, over the phone, or via remote access
• Diagnose and resolve system, network, hardware, and software issues

You will need the following skills

• Accuracy and integrity are of the utmost importance and you will also need to have an unwavering eye for detail and be methodical and organised
• The ability to maintain a calm, pragmatic approach under pressure
• Flexible and able to prioritise a changing "to do" list
• Proficient in using a computer
• Have a genuine interest in IT and technology
• A good foundation in computers and networks and a genuine interest in cyber security

Entry requirements

• An A-Level in ICT
• OR an International Baccalaureate at Level 3 in ICT
• OR a Level 3 apprenticeship in a similar subject
• OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours: 37.5 hours per week

Benefits

• Discounts via company retail portal
• Monthly cash prize draw
• Complimentary appliance cover

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

Pacifica is one of the largest professional appliance repair companies in UK. We’ve grown our service through a reputation for excellent customer service, understanding what customers need and making sure that we consistently fulfil their requirements.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.