IT Level 3 Apprenticeship 2026 - Freuds Group

Start your IT career at Freuds: friendly 1st-line support, on-the-job learning, a supportive team, and real growth toward a permanent role.

The Role

• Provide 1st line support in person, on email and over the phone
• Monitor, investigate, and resolve issues, providing clear and timely updates
• Ensure all incidents are recorded in the appropriate systems
• Prioritise work according to urgency
• Work with the team to make improvements to ways of working and systems
• Automate the operation of everyday tasks and requests
• Maintain the IT’s excellent reputation across the business

Desirable Skills

• A technical understanding and interest of computers and IT in general
• Knowledge of Windows and Mac Operating Systems
• Confidence to work in a largely face to face environment
• Highly organised and focused
• The willingness and drive to learn and grow on the job
• Committed attitude towards a first-class customer service
• Clear written and verbal communication skills
• Be able to make a good cuppa!

Entry Requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working Week

• 9.30am to 6pm Monday to Friday with a one hour lunch break. In addition, you will have 20% of your weekly time agreed to spend on external training as part of your apprenticeship

Benefits

• 26 days holiday per annum (you will also get an extra day’s holiday for every year worked from Jan to Jan, up to 29 days per annum)
• Freuds pension scheme after 3 months’ service (or early opt in)
• Your birthday off
• Employee Assistance Programme (EAP)
• Access to our wellness programme
• Laptop
• After successful completion of your probationary period you will be eligible to receive: a self assistance health scheme which includes cover for dental, optical and physio, as well as a GP service, Flexi & wellness perk, Group income protection plan, Life assurance, Cycle to work scheme, Tech scheme, Season ticket loan

Future Prospects

• Potential for a full-time, permanent position if apprenticeship completed successfully

About the Company

At Freuds, love and work are our cornerstones. We work with clients who want to do things differently, building passionate teams committed to meaningful, boundary-pushing work. Our track record of influential, award-winning campaigns reflects the scale of impact our people can help create.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.