Customer Experience Industrial Placement 2026 - London

Customer Experience Industrial Placement 2026 - London

At L’Oréal Luxe, Customer Experience and Beauty Advisor Experience are at the heart of everything we do. In this role, you will support both teams to help drive meaningful, consistent experiences that strengthen brand loyalty and Beauty Advisors retention.

Day-to-day you may be...

• Own the CX reporting, including NPS tracking and dedicated brand reporting.
• Support delivery of the Beauty Tech strategy across different parts of the portfolio, coordinating inputs and tracking progress.
• Support the daily CX administration, keeping key processes, trackers and stakeholder updates running smoothly.
• Support the Eventing Executive by coordinating event requests and operational follow-up to enable successful retail events.
• Run competitor and benchmark scans on CX trends and retail innovation, translating learnings into practical recommendations for the team.
• Support internal communications for CX by producing concise updates, playbooks and “what good looks like” guidance for retail teams.
• Supporting acceleration and ROI of category expertise, including management of invitations and travel booking to support upskilling as well as retail analysis to show impact of trainings.
• Drive Retailer BA Engagment support the Retailer Partnerships lead on touchpoints for Boots BBS, Sephora & Space NK.
• Support engagement on Augmented Beauty Advisor initiatives such as Ai tools and A&I content.
• Own the One Retail analytics dashboard to facilitate reporting to stakeholders in local market & Europe Zone.
• Contribute to the delivery of BA Transformation Projects

You have...

• Strong communication and networking skills – verbal and writing
• Excellent attention to detail
• Results driven and respect for deadlines
• Proactivity and the ability to multi-task
• Strong project management skills and evidence of seeing things through to completion
• Show curiosity & empathy to the Beauty Advisor Role and Retail Landscape

In your second year at university on a course which enables you to take an Industrial Placement Year (unfortunately if you are graduated you are not eligible).

Next steps...

• Once you click apply you will be asked some questions to check you are eligible for this role. These will be questions around your current situation, whether you’re happy with the salary, location etc.
• If you are eligible to apply, you will then be sent a link via email to ‘Step 2’ of the application process, the online assessments. Keep an eye out for this (it might even land in your spam folder!). Although there is no deadline for completion, the quicker you submit your answers the quicker we can continue to move you through the process!
• Once we have your results, our recruiters will conduct a final review of your entire application and if successful, invite you to an Assessment Centre. Please be patient with us as we receive a high volume of applications and want to spend time going through each of them.
• Please note, if you apply for more than one role you will be put forward for the one, we deem most suitable for you. If you have a strong preference, please only apply to that one role to ensure you are considered for the correct role.
• You can apply to up to three jobs within a rolling 30-day window.
• You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
• Please visit "Your Application Space" to see the jobs you have already applied to.
• Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.