Technology Desktop Support Level 3 Apprenticeship 2026 - London, Kingswood

Technology Desktop Support Level 3 Apprenticeship 2026 - London, Kingswood

What you’ll be doing:

We don’t expect you to come straight in and know everything about what we do. Whatever you’ve studied, we’ll help make sure you get the most out of your time with us.

The TechHub is a passionate team providing day to day technology support, consultation and training services to internal employees. The individual teams respond to faults (from minor individual issues to high severity incidents) raised by employees via the TechHub Service Desk, undertake all new installations and moves of IT equipment and resource a wide range of tasks as part of infrastructure projects.

The team also provide an important interface into the user base and other Technology teams, providing support services around the following technologies – building and supporting laptops, desktops, mobile and desk phones, VPN and Citrix to support remote working, basic network and patching in buildings, O365 services and many other applications in use by the business.

Support is provided face to face via open technology “hubs” where the TechHub team welcome users to drop in and seek assistance, via desk visits or over the phone.

This role is part of a support team that provides support to Fidelity employees. You will have the responsibility of learning the TechHub policies and operating procedures as they assist the TechHub engineers in daily activities. The role involves exposure to a wide range of technologies, learning how these interact together and the processes for their delivery. Although the role is a technical role, it will also include a communication aspect related to end-user communication and engagement. This is a customer facing role that provides technical support and training to employees.

What we look for:

We’re looking for people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development.

During your apprenticeship, you will gain important insights and skills which will prepare you well for your future career, as well as learning from some of the best in the industry.

• Working knowledge of Microsoft O365 services - Outlook, Office (e.g., Word, PowerPoint, Excel) etc.
• Keen interest in learning new technologies
• Knows how to use a PC/Mac and mobile applications and would like to learn more
• Strong customer-service focus, with a positive, ‘’can do’’ attitude
• Organised with good attention to detail
• An inquiring mind to aid you with troubleshooting issues
• Good communicator and not afraid to ask for help
• Flexible team player, comfortable in a multi-national environment

We welcome applications from students from all educational backgrounds.If you’re inquisitive and ambitious, an apprenticeship at Fidelity could be a great opportunity for you.

As a minimum requirement you’ll need to:

• A minimum of 5 GCSEs
• or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a related subject)
• STEM subjects would also be beneficial to your application.
• Have good computer skills (knowledge of Microsoft Word, Excel and Power Point preferred)
• Have excellent communication skills
• Have the Right to Work in the UK
• Have lived in the UK for 3+ years
• Be available to join us in September 2026

Training and Development

Over your two-year apprenticeship programme, where you’ll not only learn how our TechHub teams contribute to making our organisation work seamlessly, but also build your knowledge of the wider business.

You’ll start your apprenticeship with a mini-induction, during which we’ll introduce you to investment management and how it fits into the City. After that, there are many more ways to develop your skills as your apprenticeship progresses.

At every stage, your development will be underpinned by the best apprenticeship training and professional certified courses.

Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one.

Social and networking events will help you get to know our people and culture. All the while you’ll be learning on the job, working to clear goals and understanding your own potential.

Future Opportunities

During your time with us you’ll get to learn even more about what you enjoy, what you’re great at, and how to develop the career path that’s perfect for you. Our apprenticeship programmes may even lead to full-time opportunities if that’s what you’re looking for.

Application Process

Please note that there are 3 online assessments which you’ll need to complete by the time the window closes. They take around 40 minutes to complete, so make sure you give yourself plenty of time.

All assessment centres are expected to take place March and April 2026. However, we process applications on a rolling basis, and therefore an early application is advised.

As part of our commitment to inclusion, we are a disability-friendly company. As such, we will welcome a conversation with you if you feel you might benefit from any adjustments to perform to the best of your ability during the recruitment process and beyond.

For any enquiries regarding your application, you can contact us at earlycareersatfidelity@fil.com. Please note this mailbox is not monitored on weekends or public holidays.

Our Values

• Integrity – Doing the right thing, every time and putting the client first
• Trust – Empowering each other to take the initiative and make good decisions

Our Behaviours

• Brave - Challenging the status quo, being accountable and speaking up
• Bold - Acting with conviction, encouraging diverse thinking and keeping things simple
• Curious - Learning to do new things in better ways and encouraging fresh thinking
• Compassionate - Having empathy, caring for colleagues, clients & community

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.