Digital Support Level 3 Apprenticeship - Anderson Property Services

Digital Support Level 3 Apprenticeship - Anderson Property Services

About Anderson Property Services:

APSFM have been providing property maintenance at a national level for the last 19 years. Our business offers a wide range of services including planned and reactive maintenance, compliance, refurbishments and FM services. Our team of experts accommodate all property and facility management requirements.

Overview:

An opportunity has opened within the Helpdesk Team. With one apprentice already embedded into the team, you would be in safe hands.

Responsibilities:

• You will be the first responder to incoming calls from clients. This will involve answering queries, updating clients with ongoing jobs and triaging phone calls to the relevant team member
• Become a “superuser” on Job Logic – Service Management System – to support with logging job requests, that come through email via Microsoft Outlook. This will include all client information, e.g. address, issue etc, allocate an engineer and resource to the job to be actioned
• Support the cash flow of the business, by tracking invoicing after jobs are completed. You will track invoices via Job Logic and send them to the MD
• Using a range of client portals, update and complete jobs as they progress and upload job sheets to the portal from Job Logic
• Run reports on Microsoft Excel to monitor open jobs for clients
• Manage own diary via Microsoft Outlook

Required skills:

• Good communicator
• Able to cope with flexibility and change in demands
• Strong organisational skills
• Able to work in a fast-paced environment

Salary:

£18,720 per annum

Working hours:

Monday to Friday, 8:30am - 5pm

Benefits:

• Free parking onsite
• Supportive working environment
• 28 days holiday inclusive of bank holidays, increasing by an additional 1 day per year after 2nd year, until reached a max of 31 days
• Pension scheme

Future prospects:

Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.