IT Support Level 3 Apprenticeship - Special Projects and Services Limited (SPS)

IT Support Level 3 Apprenticeship - Special Projects and Services Limited (SPS)

About SPS:

Special Projects and Services Limited (SPS) is a UK-based security and risk management company founded in 1991. Operating globally, SPS provides crisis response, risk assessment, medical operations support, and project management in high-risk or complex environments. Known for its expertise in global assistance and specialist security operations, SPS was acquired by Concentric in 2025, strengthening its position as a trusted provider of integrated risk and crisis management solutions.

Overview:

You will support the delivery of IT services across the UK business, assisting with technical support, device management, and ongoing tech ops projects. This role provides structured, hands-on training in IT systems administration, cyber security, and compliance, contributing to the smooth operation of business technology while developing core professional and technical skills.

The apprentice will work closely with the Tech Ops Manager and the global Tech Ops team to provide effective first-line and second-line support, develop an understanding of company systems, and contribute to the continual improvement of IT services.

Responsibilities:

• Provide Tier 1 and supervised Tier 2 IT systems support for the company’s users, devices, and internal network services, escalating complex issues as required.
• Assist with employee onboarding and offboarding, including provisioning equipment, configuring access permissions, and documenting asset inventory.
• Support the purchase, setup, and installation of IT equipment as required.
• Maintain an accurate inventory of all technology assets, ensuring updates to asset management systems.
• Assist in developing, documenting, and managing processes for supporting the IT environment holistically, including but not limited to: workstation deployment, system access management, software patching/upgrades, and management of cloud services.
• Help manage service accounts and vendor contracts (e.g. internet, phone, printer).
• Contribute to maintaining documentation of the company’s technology architecture.
• Research and suggest service enhancements to improve efficiency and user experience.
• Support the implementation and maintenance of the company’s ISO 27001 Information Security Management System and ISO 27701 Privacy Information Management System.
• Assist with cyber security initiatives such as endpoint management, access control, and awareness activities.
• Assist with privacy and cyber client engagements as required.
• Ensure compliance with GDPR and UK data protection regulations in all IT operations.
• Collaborate closely with the Tech Ops Manager and US Tech Ops team to maintain global standards and support cross-region initiatives.

Required skills:

• Interest in developing a career in IT operations or systems support.
• Basic understanding of computer systems, networks, and data protection.
• Enthusiasm for technology, problem-solving, and continuous learning.
• Strong attention to detail and willingness to follow documented procedures.
• Must be eligible to work in the United Kingdom.
• Must complete a background investigation

Additionally, the following experience would be beneficial:

• Some prior exposure to IT systems through study, personal projects, or work experience.
• Awareness of macOS, Windows, or Google Workspace environments.
• Familiarity with basic networking concepts (IP, DNS, VPN).
• Interest in cyber security and privacy frameworks (ISO 27001, GDPR).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working week:

This role is a hybrid working remotely from a home office and the SPS Hereford corporate office.This is a full-time position. Days and hours of work are Monday through Friday, hours based upon position needs. Evening and weekend work may be required as job duties demand. This position requires up to 10% travel.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.