IT Support Level 3 Apprenticeship - BEAR Scotland

IT Support Level 3 Apprenticeship - BEAR Scotland

About BEAR Scotland:

BEAR Scotland is a leading road maintenance and management service provider in Scotland, maintaining and improving Scottish trunk roads including bridges and structures through some of the most scenic, but challenging, parts of the country.

Formed in 2000, BEAR Scotland is an alliance of three highly successful organisations who are prominent in the United Kingdom roads sector – Vinci, Jacobs and Breedon – joining together to provide trunk road network management and maintenance solutions to Transport Scotland.

We rely on strong digital systems to support our teams — from office staff to engineers working on site. We’re now looking to bring in a motivated IT Support Apprentice to join our team and build a career in IT support while gaining a nationally recognised qualification.

Responsibilities:

• Setting up and maintaining user accounts and access permissions
• Installing, configuring, and updating hardware & software
• Troubleshooting user issues supporting laptops, printers, and mobile devices
• Learning the basics of networking and IT security
• Helping roll out new IT systems and updates across the company
• Providing excellent customer service to colleagues at all levels
• Documenting solutions and maintaining IT records

You don’t need previous IT work experience – we’ll provide the full training. We’re more interested in your attitude, curiosity and willingness to learn.

Desirable skills:

• Hold (or be working towards) National 5’s / Highers, ideally including computing, business or maths
• Have a strong interest in technology and problem-solving
• Be organised and able to manage your time effectively
• Enjoy helping people and communicating clearly

Salary:

£19,000 per annum

Working hours:

Monday to Friday, 8am – 4pm

Benefits:

• On-the-job training and support
• Flexible and innovative working environment
• Employment upon completion of apprenticeship
• On-site parking
• After 3 months, possibility of hybrid working

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.