IT Support Level 3 Apprenticeship - The Marketing Practice

IT Support Level 3 Apprenticeship - The Marketing Practice

Welcome to The Marketing Practice! We’re not just an agency; we’re the trendsetters in the integrated era of B2B, armed with a global team of 300+ B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We're talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards. We thrive on identifying, recruiting, and nurturing talents and you're next on our list!

About the role:

This position will suit a candidate with a keen interest in information technology and a strong desire to deliver excellent customer service. Working closely with the wider IT team, you will provide technical support, solve basic user problems and answer queries relating to laptops, peripherals, mobile devices, office software, email and IM/voice/video communications etc. As the first point of contact for technical support, you will demonstrate strong communication and problem-solving skills and will be able to effectively manage your time to deliver on competing priorities.

Responsibilities:

• Assist with laptop and mobile device setup, imaging, and installation as needed.
• Install software applications and apply updates.
• Review, prioritise, and respond to Service Desk tickets using defined recording practices.
• Assist colleagues with administration, troubleshooting and security functions in all areas of IT.
• Perform other IT-related duties as directed by the Head or Service Delivery or Group IT Director.
• Set up and maintain active directory-user accounts and security groups. Support with Change Management.
• Help maintain and adjust as needed KPIs and SLAs both internal and with the business units.

Desirable skills:

• Be able to demonstrate basic hands-on knowledge of Microsoft products.
• Previous experience in a desktop support role would be an advantage although not essential.
• Possess an interest in IT specifically focused on IT support.
• Can multitask and prioritise workload, while maintaining efficiency and quality of work.
• Can troubleshoot and solve problems relating to PC, laptop, printer and mobile device equipment.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week.

Benefits:

• Generous holiday allowance (plentiful PTO).
• Shutdown between Christmas and New Year.
• Private healthcare and dental insurance.
• Group income protection.
• Salary sacrifice pension scheme.
• Access to well-being coaching or counselling sessions once a week.
• Financial health support.
• Parental leave - 12 weeks full pay for primary carers and an additional 50% pay for 12 more weeks.
• Social committee events. We have monthly social events including everything from game nights and bowling to kayaking, and pumpkin carving.
• Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle-to-work scheme.
• Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.