IT Support Level 3 Apprenticeship - ILF Scotland

IT Support Level 3 Apprenticeship - ILF Scotland

About ILF Scotland:

ILF Scotland (Independent Living Fund Scotland) is a public body that supports disabled people with high or complex needs to live independently. Funded by the Scottish Government and Department of Health (NI), it provides financial support through schemes like the main Independent Living Fund, the Transition Fund for young people, and grants for technology and future planning. ILF Scotland helps individuals gain choice, control, and full participation in their communities.

About the role:

As IT Operations Support, the modern apprentice will work closely alongside the Service Delivery Lead and IT Support Officer to ensure the availability and day to day running and development of the infrastructure and support ILF Scotland staff in using it.

Please note: This position is to start in January 2026.

Responsibilities:

• First line support to staff to troubleshoot ICT hardware and software problems accessing and using the SCOTS network
• Liaise with the iTECS to log, escalate and monitor open support calls
• Maintain and monitor ICT hardware; search for replacement hardware as required and provide quotes for the Digital and Information Service Team
• Maintain and manage the device catalogue and support the IT Service Delivery Manager in prioritising replacement devices (phones, laptops, WIFI-dongles, printers, tablets)
• With the ICI support company and Service Delivery Lead, develop a basic knowledge of the core client database system and how the two portals connect to it (applications portal and assessor portal)
• Liaise with the ICI system provider (DDS) regarding any technical issues
• Assist with any staff training in ICT, information security and data protection
• Manage the office WIFI network and liaise with suppliers on availability issues
• Support the HR, communications and engagement teams in any ICT set up for events, workshops and training sessions
• Learn the business continuity requirements and response arrangements if the ICT infrastructure were to fail or be attacked and support the incident response team to resolve the incident
• Be the recorder/scribe for any incidents which may require the incident response team to act
• Shadow the IT Security Manager to learn the safeguards and monitoring systems in place
• Monitor and liaise with the IT Security Manager regarding any alerts via the Spycloud portal

Desirable skills:

• Detail oriented and with a good eye on accuracy of data
• Friendly and helpful attitude
• Flexible and able to prioritise a changing to-do list
• Confident in managing and completing tasks to deadlines
• Self-motivated
• Ability to work independently and as part of a team
• Well-honed organisational, planning and time management skills
• PC literate including Word, Excel and databases

Salary:

£25,235 - £28,131 per annum

Working hours:

9am – 5pm. This role is offered on a hybrid working arrangement with an office based in Livingston.

Benefits:

• Competitive salary
• Flexible working options
• A good work-life balance
• Pension
• Continual development

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.