IT Technician Level 3 Apprenticeship - Computer Angels

IT Technician Level 3 Apprenticeship - Computer Angels

About Computer Angels:

Computer Angels is a London-based IT support company offering friendly, expert computer services to home users and small businesses. Since 2005, they've provided help with installations, repairs, virus removal, networking, data recovery, and more—both remotely and through on-site visits. Based in Fulham, they serve areas across West and South West London, with a “no fix – no fee” guarantee.

Overview

We are seeking an enthusiastic IT Technician Apprentice to join our retail computer repair shop. This role offers hands-on experience in diagnosing and repairing consumer and business IT equipment, while also supporting clients with Microsoft 365 administration. The apprentice will gain practical skills in both technical repair and cloud service management, with full training provided.

Responsibilities

• Assist with diagnosing hardware and software issues on desktops, laptops, and mobile devices.
• Support in carrying out repairs including component replacements, upgrades, and system rebuilds.
• Help maintain accurate job records and manage ticketing systems.
• Provide friendly and professional front-desk support to walk-in customers.
• Support stock management and basic workshop organisation.
• Assist with client onboarding to Microsoft 365, including account setup and licensing.
• Learn to manage users, groups, and permissions within Microsoft 365.
• Help troubleshoot common email, Teams, and OneDrive issues.
• Support security administration including MFA, password resets, and compliance checks.
• Shadow senior staff in resolving client tickets and projects.

Desirable skills:

• Passion for technology, problem-solving, and helping people.
• Strong interest in both hardware repair and cloud services.
• Good communication and customer service skills.
• Willingness to learn new systems and follow technical procedures.
• Organised, reliable, and able to follow health and safety guidelines.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

9am – 5:30pm.

Benefits

• Opportunity to gain industry-recognised certifications (e.g., CompTIA, Microsoft 365 Fundamentals).
• Health and wellness programs.
• Company pension scheme.
• Private medical insurance.
• Life insurance.
• Cycle to work scheme.
• Employee mentoring.
• Referral program.
• Financial planning services.
• Employee discounts.

Future prospects:

This apprenticeship is designed to provide a strong foundation for a career as an IT Technician, Microsoft 365 Administrator, or Helpdesk Engineer. Successful apprentices may progress into permanent roles within the company or continue into advanced IT qualifications.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.