Digital Support Higher Apprenticeship - Simply Solutions

Digital Support Higher Apprenticeship - Simply Solutions

Simply Solutions are an international provider of strategic facility management and workplace maintenance.

Overview:

You will work alongside this vibrant Help Desk Support team to provide a first line of support for technical, building management and facilities services. This role would suit an applicant who can be comfortable in a customer service style role with an interest in IT. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and take real pride in your work and enjoy going the extra mile. The company offers great opportunities for hard workers that are keen to build their career long term and progress.

The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge.

Responsibilities:

• Be the first point of contact for helpdesk queries and ensuring they are logged correctly in line with each client's contract on our client’s management system on our bespoke FM Platform.
• Assist with producing engineer/sub-contractor quotations via Microsoft 365.
• First point of contact for incoming telephone calls. Accurately process enquiries via our FRESHDESK internal ticketing system, resolving concerns and triage concerns to management when necessary.
• Become a Microsoft 365 superuser for the business, supporting with queries from subcontractors and internal teams.
• Liaise with contractors, client representatives, and the full team including engineers through Microsoft 365 platforms and our internal client CRM system.
• Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner via phone and email correspondence.
• Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales via the FRESHDESK internal ticketing system.
• Process reports for engineers, highlighting working hours and material costs via Microsoft 365 platforms and the FRESHDESK ticketing system.

Salary:

£16,500 - £17,000 per annum.

Working hours:

Monday to Friday, 9am - 5.30pm.

Benefits:

• Company events.
• Collaborative modern workspace.
• Free parking.
• Proven progression opportunities for apprentices.
• Office incentives.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.