IT Engineer Higher Level Apprenticeship - Jem Computer Systems

IT Engineer Higher Level Apprenticeship - Jem Computer Systems

Jem Computer Systems is a well-established IT service provider based in Cupar, Fife. We specialise in computer sales, maintenance, and support services for both businesses and private clients across the region. With decades of experience, our team is committed to delivering high-quality, reliable IT solutions—everything from system builds and refurbishing, to virus removal, network troubleshooting, and data services.

We pride ourselves on excellent customer care, technical expertise, and staying up to date with the latest hardware and software developments. As part of the business community at Cupar Trading Estate, we have solid facilities and strong links with local businesses, schools, and organisations.

Overview:

An exciting opportunity for someone keen to learn, grow and gain hands-on experience in a fully equipped IT workshop. You will work alongside experienced engineers and be involved in many aspects of hardware, software, and customer support.

Responsibilities:

• Computer assembly and setup
• Software installation and configuration
• Upgrades, repairs and virus / malware removal
• Troubleshooting and diagnostics
• Data recovery, transfer and backup solutions
• Case management and customer support

What we’re looking for:

• A strong interest in IT hardware and software, willing to learn from the ground up
• A logical, methodical approach to diagnosing and solving problems
• Good communication skills; able to explain technical issues in ways non-technical users can understand
• Reliable, organised, with attention to detail
• A positive attitude, willing to take initiative and ask questions
• Able to drive (essential)

Salary:

£17,000 per annum

Working hours:

35 hours per week, Monday to Friday, 9am to 5pm

What you’ll get - company benefits:

Structured apprenticeship training:

• Guided learning with skilled mentors; combination of on-the-job experience and theoretical training

Formal qualification:

• Opportunity to gain recognised IT / engineering qualification

Hands-on experience:

• Exposure to a wide variety of hardware, software, and customer types—business and home users

Supportive team environment:

• Work with experienced technicians, ongoing coaching and feedback

Career progression:

• Potential to move into a junior or technician role once apprenticeship is successfully completed

Employee discount:

• On computer hardware, peripherals, and services offered by Jem Computer Systems

Tools and equipment provided:

• Access to workshop tools, diagnostic software, test hardware

Contributory pension, holiday entitlement:

• As per statutory requirements, plus any additional company provisions

Modern workshop facilities:

• Well-equipped workspace at Cupar Business Centre; good transport links

If you are enthusiastic, driven, and looking to build a solid foundation in IT, we’d love to hear from you!

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.