Vehicle Technical Support Placement

Vehicle Technical Support Placement

Department: Ownership

Job:

To support the Service Quality team in providing technical and warranty support for vehicles and associated digital services to Porsche Centres and their customers through the provision of high quality technical and warranty documentation and advice.

This is a Placement Year position for a candidate currently studying an Undergraduate degree at university, seeking a placement for their third year. The role will commence in August 2026.

Responsibilities:

• Assist the Technical Support and Customer Information Centres teams in supporting Porsche Centres with technical and repair queries relating to all aspects of vehicles and connected car digital services including the following:
  • Internal Combustion Engine vehicles (ICE) such as 911, 718 and Macan,
  • Plug-in Hybrid vehicles (PHEV) such as certain Cayenne and Panamera variants,
  • Full battery electric vehicles (BEV) such as the new Taycan,
  • Porsche Connect online services including over-the-air updates, links to apps and in-car services and integrations with mobile devices.
• Assist in providing support of the above products and services supported by a dedicated mentor within the team:
  • Through the initial assessment and management of tickets,
  • Liaison with senior Technicians in Porsche Centres to understand and solve complex problems.
• Assist in investigating, validating and documenting repair methods utilising fleet of vehicles and bespoke special tools in state-of-the-art Head Office workshop environment.
• Support the team in the management of a fleet of Porsche vehicles to include bookings for use, reporting, key management and proactive maintenance such as MOT bookings, charging of batteries, repairs etc.
• Join the team in learning about new product features and functions (vehicle and digital) and document their respective usage, configuration and associated support processes where appropriate.
• Create, review and publish documentation for provision of technical support and warranty information to Porsche Centres and internal departments relating to all product types and services where required.
• Support Porsche Centres in the use and configuration of vehicle system tester hardware and special bespoke Porsche tools and equipment.
• Assist in the creation and delivery of small training sessions for Porsche Cars GB colleagues relating to technical topics tailoring content to the target audience across different departments.
• Process and analyse data and generate graphical representations.
• To be active participant in the Intern Project.

Requirements:

Minimum Qualifications

• Studying a technical Automotive related degree at university, seeking a placement for their 3rd year.
• Excellent level of PC literacy, including MS-Office, Excel, Word,
• Highly proficient in both spoken and written English.
• Understanding of motor vehicle fundamentals,
• Must have held a driving license for more than 2 years - driving license must be clean - must be minimum 21yrs old by August 2026.

Preferred Qualifications

• An Interest and proficiency in the use of mobile devices and web services.
• Keen interest in the automotive industry, motor vehicles and associated new technologies.
• Willingness to work both in an office and workshop environment.
• Prioritising skills.
• Strong attention to detail.

Benefits:

Porsche is committed to promote a culture that champions diversity and equal opportunities. Our strong family embodies the values of freedom, respect and tolerance.

To fulfil this mission, Porsche is devoted to celebrating our diverse voices and cultivating an environment that reflects the varied communities we touch. This is our commitment, and we invite you to share in this vision.

In return, you’ll enjoy:

• Highly Competitive salary.
• Fixed hours each week - 5 days per week, Monday to Friday 9.00am to 5.30pm.
• 27 days holiday, plus bank holidays.
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
• Life Assurance.
• DC Pension Scheme.
• Employee Assistance Programme - support and advice on issues impacting your wellbeing.
• Dedicated mental health champions.
• Opportunity to visit the Porsche Experience Centre in Silverstone and drive the full Porsche vehicle range.

Location:

Porsche Cars GB Ltd and Porsche Retail Head Office is located conveniently by junction 12 of the M4, adjacent to a retail park, gym, and well-known fast-food restaurants. It is within walking distance of Theale's main line train station and a bus stop which operate regular services to Reading Town Centre.

Due to the high volume of applications we generate for our vacancies, we are regrettably not able to send a personalised reply to every applicant.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.