IT Support Engineer Level 3 Apprenticeship - QA

IT Support Engineer Level 3 Apprenticeship - QA

We're looking for an IT Support Engineer Apprentice to join our dynamic IT team. This role is perfect for someone eager to learn, grow, and contribute to a fast-paced environment, supporting our internal users and infrastructure. We value a problem-solving mindset and excellent customer service skills.

Responsibilities:

• Providing user support and resolving technical issues
• Creating and managing accounts in Microsoft 365 and Active Directory
• Installing, maintaining, and troubleshooting IT hardware and software
• Managing software licenses and hardware inventories
• Performing updates and patch management
• Supporting data backups using Backup Exec
• Assisting with IT procurement and budget tracking
• Supporting users with Apple devices (iPhones and Macs)
• Maintaining clear documentation and updating support tickets in line with IT policy

Desirable skills:

• Strong communication skills (verbal and written)
• Excellent customer service skills
• Ability to solve problems independently
• Familiarity with Microsoft Teams, SharePoint, and OneDrive
• Basic understanding of Windows 10/11 and macOS environments
• Interest in or experience with Apple devices
• Good organisational and time management skills
• A proactive self-starter with a willingness to learn
• A team player who enjoys working collaboratively
• Friendly, approachable, and patient when dealing with user issues
• Detail-oriented and reliable
• Open to feedback and committed to personal development

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

40 hours per week, 7am - 4pm or 9am - 6pm

Benefits:

• 23 days annual leave per annum - with enhanced benefits of up to 25 days as employees progress within the company
• Life insurance & pension plan
• In office drinks & snacks
• Regular team socials
• Maternity, paternity and parental leave policies (including enhanced maternity offering)
• Mental health support via HR & mental health first aider
• Dental preventative healthcare annual contribution - £150 pa
• Optical preventative healthcare annual contribution - £150 pa
• Health screening annual contribution - £150 pa
• Personal development fund - £250 per person per year
• Refer-a-friend bonus - £500
• Access to Improve training platform
• Creative Academy - the opportunity to join is open to all!
• People's Charter team - to support, encourage and celebrate each of the incredible individuals who are part of AFO
• WFH opportunities (subject to business area and prior agreement with agency lead)
• Opportunity for private healthcare or gym membership as employees progress within the company
• ChatGPT Team account - where workspace data isn't used to train models

Future prospects:

• Ongoing mentorship and development within a growing IT team
• Support for further training, qualifications, and certifications

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.