Computing Support Analyst Industrial Placement

Computing Support Analyst Industrial Placement

We are recruiting for an Industrial Placement Student in IT Support to join the Science and Technology Facilities Council’s (STFC) Rutherford Appleton Laboratory in Harwell, Oxfordshire. ICT is essential to the science that we support, and we are looking for a motivated student to help us maintain and develop the IT systems that keep STFC running.

The RAL Space IT Helpdesk is part of the wider IT Services team, providing support and infrastructure for the RAL Space department as well as the broader STFC organisation. We are a friendly, collaborative team that places a strong emphasis on teamwork, high-quality service, and customer satisfaction.

As part of the team, you will contribute to supporting the research and development activities within the Space sector, giving you valuable insight into the cutting-edge work carried out at RAL Space and the chance to learn more about this exciting field.

Brief overview of the scheme

STFC’s incredibly diverse range of placements allow you to work alongside world leading engineers, scientists, and technicians in highly collaborative environments. With an STFC Industrial Placement you will become a critical member of the team in which you will be exposed to exciting projects and challenges from the start.

We’ll provide challenges that match your skills, and each placement is a unique opportunity to pursue your career interests. You will be supported every step of the way by our dedicated Early Careers Development Team who will also ensure you benefit from a range of personal development opportunities.

About the role and a summary of key duties & responsibilities

You will be based in the RAL Space department alongside experienced IT professionals. This placement will give you the opportunity to gain hands-on experience in a busy IT environment, supporting the exciting and innovative field of Space Science.

Your primary role will be within the IT Helpdesk team, dealing with a wide range of support requests and gaining insight into the work carried out across the department. This placement is an excellent opportunity to develop practical skills and broaden your knowledge while working in a supportive team.

We are looking for a student with excellent interpersonal skills, strong teamwork abilities and a proactive approach to problem solving. Some existing knowledge of IT would be an advantage but is not essential — enthusiasm and a willingness to learn are key.

• Deliver first line support to our users in person, by phone and by email.
• Utilise our ticketing system to investigate software, hardware and networking issues.
• Install or upgrade PCs and laptops.
• Support new starters.
• Provide general assistance for Windows/Mac/mobile devices/printers.
• Participate in a variety of IT projects

To apply for this placement, we are looking for the following:

Key - Shortlisting (S), at Interview (I) or both (S&I)

Essential:

• Currently enrolled on an undergraduate degree course and returning to university/studies to complete your undergraduate degree following the placement (S)
• Are required or have requested to take an industrial placement year (S)
• Have the right to live and work in the UK for the duration of the placement (S)
• Able to commence employment in summer 2026 (S)
• Excellent communication skills, as demonstrated in your CV, covering letter and interview
• Demonstrable knowledge of - or enthusiasm for – various aspects of computing. Your CV and cover letter should give example(s) of any personal, school or work-based projects that involved learning about and using IT and/or hardware, and what you enjoyed
• Some knowledge of PC/Mac computer hardware
• Some knowledge of Microsoft Desktop Products

Desirable:

• Some knowledge of Apple products
• Some knowledge of Smartphones

Employee Benefits:

• 30 days holiday (in addition to 10.5 bank holidays and privilege days).
• Flexible working hours.
• An excellent defined average salary pension scheme.
• Easily accessible public transport links/ free parking.
• Excellent learning and development opportunities.
• Cycle to work scheme.

As this job does not fulfil the UK Government minimum criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK. At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK.

Application Guidance

Please note that we can only accept a maximum of 2 applications per candidate.Part of our application process involves submitting your CV and a cover letter. Your cover letter should address your suitability for the opportunity based how you meet each essential criteria stated in this advert.

Please note that we hold the right to close this vacancy early if a sufficient number of applications have been received.

We ask some of the biggest questions in the universe, to answer some of the biggest challenges in the world. Together, our scientists, technologists, engineers and business support team explore the unknown across every field you could think of. And they turn what they find into work that changes the world around us.

What could you achieve with the world-leading facilities and experts of one of Europe's largest research organisations by your side? Join us and discover what's possible!

How we support EDI in the workforce

At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community.

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all applicants with a disability who opt into the disability confident scheme and meet the minimum criteria for the role. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to apply

Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the ‘experience’ section of the application.

UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion – a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.

The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment.

About the Team

The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation where curiosity-driven, blue-skies thinking meets practical, application-led science and engineering. Our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world.

One of Europe’s largest research organisations, we’re trusted to support, enable and undertake cutting-edge projects in an amazing diversity of fields. Through world-class facilities and people, we’re driving ground-breaking advances in science, engineering, computing and technology. Our research seeks to understand the Universe from the largest astronomical scales to the tiniest constituents of matter, yet creates impact on a very tangible, human scale.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.